Are you excited about working with futuristic tools like AppDynamics, Splunk or other leading monitoring tools?Do you have a track record of influencing IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

We’re looking for a IT support analyst to:

• play an important role in supporting our regulatory/compliance suite of applications and ensuring production stability.
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• assess the impact and urgency, diagnose the application issues using logs, coordinate with relevant teams to resolve the incidents, keep the stake holders updated with the progress.
• deep-dive into the recurring issues and find the root cause by analyzing the log files, symptoms, timing, etc.
• articulate and influence the development team, infrastructure team and others to provide a solution to fix the root cause and prevent the recurrence of issues.