Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like that to:
• serve as the IT Support Analyst for the Business application support within Technology Operations Center (TOC) team
• face off to senior Operations, Development, Infrastructure staff as well as 3rd party support vendor and work to forge solid relationships with these teams
• challenge the status quo and work to improve the support model used by the regional / global support teams
• provide incident, problem and event management according to ITIL standards
• ensure all capacity issues are addressed and applications are tested annually for Disaster Recovery
• provide environment planning and ensure all end-of-life technologies have a remediation plan
• assist with work driver and alert reduction efforts across the application portfolio
• manage risks and resolves issues that affect release scope, schedule and quality.
• participate in CAB meetings to discuss release scope and/or roadblocks.