Job Description :
Job Description

Responsibilities
Serve as point of contact for reporting technical issues
Answer questions regarding to upgrades, installation and other software, hardware and network issues
Effectively communicate with customers in a clear, positive and professional manner
Identify and document internal network and phone system issues, and liaise the information to the appropriate personnel
Provide IT Support to online meetings and firm'sevents
Qualifications
Degree in Information Systems, Computer Science or other related disciplines
Minimum of 2 years of experience in a technical service-related fieldwith support experience in various software and applications
Basic knowledge of software patching/deployment tools
Basic knowledge of mobile device management tool
Technical or industry certifications (MCSE, HDI) will be a plus
Experience working in the legal environment will be a huge plus
Skills Required
Strong customer service focus
Organized, self-motivated and able to multi-task and work with minimal supervision
Fluent in English, Cantonese (Mandarin is a plus)
Experienced in desktop, server and network support
Immediately available candidates are preferred!
If you are interested in this role, send your CV to patrick @grammytech.com

Job Description : Job DescriptionResponsibilities * Serve as point of contact for reporting technical issues * Answer questions regarding to upgrades, installation and other software, hardware and network issues * Effectively communicate