Job Duties:

• Responsible for the first tier helpdesk support via telephone, email and desktop support;
• Solving IT problems for users or escalate problem to appropriate level support parties;
• Maintaining backup log, systems check log, inventory and maintenance records of computer equipment and filing of documents;
• Performing user account administration such as new account setup, password resets, mailbox setup;
• IT event setup and on-site supporting;
• Managing loan of computer equipment to users;
• Installing hardware, software and automation tools;
• Assisting in system administration and IT security;
• Performing various testing such as unit test, system test, integration test and updating system documentation whenever necessary
• Windows 10 desktop management and physical /virtual desktop deployment.
  
  

Job Requirements

• Higher Diploma or above in Computer Science or IT or related discipline
• At least 2 years' experience in supporting Microsoft Windows , PC LAN and helpdesk
• At least 2 years' experience in supporting OES e-directory service administration and system backup operation
• Previous experience in one or more of the following areas is an added advantage:
  • Lotus Notes Mail
  • Networking
  • Desktop management
  • Novell Open Enterprise Server OES
  • eDir directory service
  • VMware horizon virtual desktop management and
• Good communication and interpersonal skills, independent and capable to work under pressure.
• HK Permanent Resident is required