We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

What we're looking for:

• Experience in writing and completing technical and end user documentation
• Basic end user training skills
• Demonstrated organization, priority planning, and time management skills
• Excellent problem solving, analytical, and verbal and written communication skills in the everyday environment.
• Working knowledge of Service Desk incident management tools
• Demonstrated customer service orientation
• Ability to assist remote users
• Able to communicate highly technical information as necessary to both technical and non-technical personnel
• Ability to absorb new technical information and skills that will need to be incorporated into personal support portfolio
• Must be reliable, dependable, flexible and able to multi-task with priority
• Able to manage incidents and tasks within SLAs
• A solid understanding of most major operating systems, Active Directory, and networking technologies
• An up-to-date understanding of imaging technologies
• A basic understanding of telephony components
• Basic knowledge of html and / or web design is a plus
• Solid proficiency in hardware and software troubleshooting
• Demonstrated understanding of Microsoft Office products
• Some knowledge of Citrix products is a plus
• Microsoft product certifications are a plus
• Citrix certifications are a plus

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work. If you’re an engineer, we’ll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If this sounds like you then we’d love to talk.

Functional Area:

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.