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IT Support Engineer
Beijing Century Joyo (Tianjin)DalianUpdate time: August 4,2019
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Job Description
  • Bachelor degree in Computer Science or related field or an equivalent combination of education and experience
  • Minimum of two years progressively responsible experience in ensuring end-user satisfaction with IT systems
  • Ability to function effectively in a hectic and stressful environment
  • Ability to multi-task and follow through with user requests for assistance
  • Must possess strong, documented attention to details and customer satisfaction
  • Basic spoken and written English
  • Strong knowledge of Cisco & Polycom Video system(MCU, TelePresence, Jabber client, WebEx)
  • Experience in network support and voice system support

  • Provide technical support and related training of video and audio conferencing system to end users
  • AV/DV equipment setup/strike/troubleshooting/operation/maintenance including: video cameras and equipment, computer laptops, DVD, MP3, or other media players, video projectors, VTC endpoints, audio systems and their components, telephones, document cameras, and other miscellaneous AV related equipment or cabling
  • Practice good observation skills i.e. monitor conference room states and address issues proactively.
  • Promptly report all needed equipment/conference room repairs and ensure preventive maintenance is performed.
  • Conduct frequent AV equipment setup/strike tasks, as well as basic troubleshooting and operation
  • Work effectively and productively with all AV team members.
  • Practice active customer service, with exceptional customer follow-through.
  • Exhibit attention to detail in all activities.
  • Promote teamwork at all times.

  • Have 3yr solid experience to provide audio/video conference support in large enterprise.
  • Have knowledge and experience in networking and server administration
  • Work hard, open-minded.
  • Have experience in working in global company is a plus.
  • Excellent communication with end-user and co-workers.
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