The Job

• Client: A Global IT/Business Consultancy
• Position: IT Support Engineer
• Responsibilities:

• Provide End to End support for internal end users
• Incident Management & Request Fulfillment Management Experience through tools like Remedy
• Coordinate with Infra Support Service Desk and other technical teams for issue resolution
• Tickets to be transferred or escalated to respective support groups if it is non-resolvable or out of scope
• Follow up with the respective support teams/towers for appropriate action on pending incident/ Request on daily/weekly basis
• Vendor Management and Procurement management on need basis

• $30-38K, medical, bonus

Requirements

• Diploma or Degree in Computer Studies or relevant discipline
• 5-8 years IT support experience
• Knowledge on any ticketing tool
• Inventory management and control
• Vendor management and procurement
• VoIP Phone / Networking support and troubleshooting skills – VLAN, security, routing
• Windows Server maintenance and administration
• Knowledge on GPO, AD is desired
• ITIL Foundation certified is added advantage