Are you an expert when it comes to supporting others on DTP, A3 and Workspace platforms? Do you have proven ability to analyze complex issues and define measures for improving IT support situations? Do you have proven experience in Office 365, Citrix environment, Azure, Splunk, 2-factor Authentication, etc.)?

We’re looking for an IT Support Analyst to IT Support Expert (Level 2/3):

• act as Expert and making sure all End users tickets to be resolved with Technology Service Desk.
• various remote access solutions like Blackberry Console, VPN, Citrix Director, etc.
• swift troubleshoot experience with WIFI, printing, network issues, shared drives /mailboxes
• root cause analysis, attend weekly global call with L2 / L3 and Engineering
• liaise with Product Owner or Engineering
• confident communicator that can explain technology to non-technical audience by understanding client needs and translating this into products and services
• strong team player with service-oriented attitude and customer focus
• demonstrates analytical, problem solving and documentation skills