Perform troubleshooting of hardware and software support to internal employees as well as external partners and vendors. Tier 2/3 HelpDesk/Desk Side support; creation/deletion of User accounts, resolution of all IT/Network problems affecting users; all printer issues; troubleshooting workstation/laptop/server network connectivity problems; using ticketing system to track user problems; resolution of User VPN and remote connection issues as necessary. Respond to and resolve user support requests from Helpdesk & E-Mail
Background:
Level2 Analyst: 3+ year’s minimum related field experience. MCSA, MCSE certification will be plus.
Level3 Analyst: 5+ year’s minimum related field experience. MCSA, MCSE certification will be plus.

If interested, kindly reply back with below requested information.
1. Expected hourly rate in China currency
2. Copy of updated resume
3. Availability for telephonic interview and availability to start