Oversees computer system and software maintenance and repair; assists with computer equipment purchasing and installation; and maintains networks and connectivity for users. Working and supports the Global IT Manager

Key Responsibilities

• Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
• Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirement
• Organises support, troubleshooting, and repair for IT equipment and networks – 1st line – 3rd line support.
• Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
• Manages departmental budget and tracks spending on equipment
• Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
• Manage the firewall protection applications or software
• Backup of systems and all data
• Responsible for the management of email accounts
• Respond to questions on IT and continuously seek improvement of the IT sections
• Responsible for the installation and configuration of software on computer systems

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