Responsibilities:

• Serve as the first point of contact for CGP employees seeking technical assistance onsite, over the phone or email
• Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Identify and suggest possible improvements on procedures
• Research and identify solutions to software and hardware issues
• Prioritize and manage several open issues at one time
• Follow up with colleagues to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Additional responsibilities as requested by Operation Manager

Requirements:

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English is a MUST
• E xcellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

上班地址：来福士办公楼