Responsibilities :

• Provide technical support in a complicated infrastructure environment consists of different technology domains which includes, but not limited to, End-User Computing, Active Directory, File & Print, Email Services, Collaboration Tools and Mobility Management.
• Provide 2nd tier support to Service Desk on user support and system administration
• Support and maintain healthy operations on Microsoft Window servers. Perform troubleshooting and problem diagnosis, problem resolution, root cause analysis and identification, maintain and assure quality change control.
• Prepare and maintain documentation to supported the infrastructure, servers, systems, applications, projects, inventory, regulatory requirements and compliance.
• Collaborate and coordinate with internal users and external vendors in support of company initiatives
• Evaluate new technologies and products, prepare and conduct presentation as when required
• Be able to deliver BAU support services and establish SOP (Standard Operations Procedures) for BAU support such as patch management

Requirements :

• Degree in Computer Science, Information Technology or related discipline
• Minimum of 5 years’ relevant large-scale, complex and mission-critical IT infrastructure support or implementation experiences
• Professional qualification on ITIL and PMP will be an advantage
• Good written and spoken English and Chinese (Cantonese)
• Multi-experience in at least 2 of the following disciplines:
  – Client / End-user Hardware and Software for MS Windows 10 and earlier versions
  – Experience in MS Windows Servers, AD, Exchange, File & Print
  – Cloud technology: Microsoft 365, Exchange Online, Office ProPlus
  – Collaboration Systems and Tools: Microsoft Skype for Business, SharePoint, AV Conferencing Facilities, MS Teams is a plus
  – Mobility Management: VMware AirWatch or WorkSpace One, Microsoft Intune is a plus
  – Privileged ID Management: CyberArk
  – Job Scheduling Tool: Control-M
  – Output and Archiving Management: InfoPrint, OpenText StreamServe, Archiving Server
  – Call Centre System: Avaya, Genesys, and RightFax
  – SAP ERP BASIS
• Hong Kong Perm Citizen is preferred