About the Organisation:

Our Clients provides bespoke B2B knowledge solutions to leading professionals.

Key Responsibilities:

? Manage relationships with third party vendors

? Monitor projects and new technology roll-outs

? Set up and manage user subscriptions and accounts

? Test and monitor IT infrastructure to ensure optimal performance

? Maintain the company IT hardware asset register, monitoring and ordering stock

? Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support

? Configure and deploy Macs, VoIP phones, hardware, and networking equipment

? Support both our proprietary and third-party software applications

? Maintain meeting room hardware for conference calls and video conferencing

? Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly

Key Requirements:

? 4+ years of relevant experience in similar roles (Apple Genius, Help desk, etc)

? Excellent understanding of computer hardware, networking, OS X and G Suite

? Evidenced problem-solving skills, comfortable navigating ambiguity

? Thrives in a results-oriented, fast-paced environment

? Bachelor’s Degree

Attributes:

? People-oriented, customer service mindset

? Excellent communication skills, and infectious energy

? Naturally positive attitude, with the ability to maintain patience and composure under pressure

? Excellent track record of successful service delivery IT

? Team-oriented mindset, with a natural willingness to always go the extra mile

上班地址：NA