Imagine the future you could help us build.

Teamwork, not just tech work. We are tech futurists and business geniuses. Together, we solve problems to make daily life easier. We are looking for a few more great minds to join our team as we continue to grow one of the world's leading consumer robot companies.

Together, we empower people to do more.

Introduction

We are looking for a IT Support Specialist in Guangzhou.

• Provide 1st level IT support including desktop related technical assistance
• Provide technical support to PC secure customer via phone & email
• Log all reported IT Incidents / Requests and perform troubleshooting, escalation or resolution as part of the Incident Management Process.
• Perform user account & access administration, remote technical trouble shooting
• Install and Maintain PC related HW & SW setup
• Create and maintain operational documentations, HW & SW inventory
• Perform other related duties as required and assigned
• Handle/Troubleshoot Manufacturing Execution System/Database in factory.
  
  Requirements:
• Undergraduate in Information Technology / Computer Studies or related disciplines
• Minimum of 5 year or above on desk-side PC HW / SW problem troubleshooting, end user support, PC repair / relocation, laptop / desktop setup & projector / Video conference setup.
• Knowledge of MySQL, Exchange, Active Directory, VPN and Firewall
• Experienced with major operating systems, core desktop applications, software, Outlook, antivirus, etc.
• Strong IT technical skills with excellent desktop / notebook support knowledge in a distributed computing environment.
• Familiarity with LAN/WAN/VPN architecture and switching.
• Holder of IT Industry certification such as MCSE and CCNA is advantage.
• Support experience in VMWare or CLOUD is a plus.
• Good communication skill in both English and Mandarin.
• Experience in Manufacturing IT system.