The EDI Support Specialist position covers the functional responsibility for the rollout and support of the Siemens EDI Service portfolio elements. Do you have experience with EDI-related processes or in IT Support? Do you like to communicate with internal and external partners in English and German? Would you like to grow in IT / EDI? Would you like to work only 4 hours a day? Then join our team and help us support our internal and external partners worldwide! You will support us in the following tasks: Daily support, maintenance and optimization of the existing supplier services integrations and main point of contact for all integration-related questions raised by internal and external partners via email and/or phone Analysis, conception, implementation, and project management for new supplier services integration projects Overall responsibility for the end-to-end processing of service requests within defined response and resolution time frames User support for system-related requests via phone and email Update and maintenance of technical and organizational data in the EDI applications Active contribution to the continuous optimization of the Siemens EDI integration processes Data evaluations for assigned partners Who are we looking for? Successfully completed vocational training in Information Technology or comparable qualification with at least 3 years of professional experience in the area of IT Customer Support or EDI English language: C1 Advanced in reading, writing, and speaking German language: B2 Upper Intermediate in reading, writing, and speaking is the advantage Basic knowledge of EDI standards EDIFACT, IDOC, XML, CSV and EDI Transfer protocols OFTP2, FTP/SFTP, HTTP/HTTPS, AS2, AS4 is advantage General understanding of Enterprise IT and IT applications and advanced knowhow in IT terminology Experience in P2P (Purchase-to-Pay) processes Computer proficiency in Microsoft Office (Excel, Word, PowerPoint), Outlook, Teams, SharePoint Advanced experience in IT-related 1st and 2nd-level customer support Ability to express oneself clearly, listen, be emphatic, and to deal with the partner's problem in an objective and focused manner Strong analytical skills and a structured, conceptual way of working with a high sense of responsibility Team spirit, sociable, cooperative, and customer-oriented What can we offer: 5 weeks of vacation. flexible working hours home office (allowance of 100 Czk netto/day) company nursery schools in Prague for better work-life balance An individual budget of benefit points which you can turn into a combination of up to 8 days of extra holidays, cafeteria points or pension and/or life insurance. E-meal vouchers. Possibility to become a Siemens shareholder and get free stocks. Various discounts and offers. Modern workplace in Prague Stodůlky. Organization: Global Business Services Company: Siemens, s.r.o. Experience Level: Early Professional Full / Part time: Full-time