The EDI Support Specialist position covers the functional responsibility for the rollout and support of the Siemens EDI Service portfolio elements. Do you have experience with IT/EDI-related processes? Do you like to communicate with internal and external partners in German and English? Would you like to grow in IT / EDI? Then join our team and help us support our internal and external partners worldwide! You will support us in the following tasks: ? Daily support, maintenance and optimization of the existing supplier integrations and the main point of contact for all integration-related questions raised by internal and external partners via email and/or phone ? Analysis, conception, implementation, and project management for new supplier integration projects ? Overall responsibility for the end-to-end processing of service requests within defined response and resolution time frames ? User support for system-related requests via phone and email ? Update and maintenance of technical and organizational data in the EDI applications ? Provision of WebEDI support for all partners who are connected to the Siemens and external supplier collaboration portals ? Active contribution to the continuous optimization of the Siemens EDI integration processes Who are we looking for? ? Successfully completed vocational training in Information Technology or comparable qualification with at least 3 years of professional experience in the area of EDI and/or IT Customer Support ? German language: B2 Upper Intermediate in reading, writing, and speaking ? English language: C1 Advanced in reading, writing, and speaking ? Basic knowledge of EDI standards EDIFACT, IDOC, XML, CSV ? General understanding of Enterprise IT and IT applications and advanced know-how in IT terminology ? Experience in P2P (Purchase-to-Pay) processes is an advantage ? Computer proficiency in Microsoft Office (Excel, Word, PowerPoint), Outlook, Teams, SharePoint ? Advanced experience in IT-related customer support ? Ability to express oneself clearly, listen, be emphatic, and to deal with the partner's problem in an objective and focused manner ? Strong analytical skills and a structured, conceptual way of working with a high sense of responsibility ? Team spirit, sociable, cooperative, and customer-oriented What can we offer: ? 5 weeks of vacation ? Core working hours ? Home office and company nursery schools in Prague for better work-life balance ? An individual budget of min. 24,000 CZK which you can turn into a combination of up to 8 days of extra holidays, cafeteria points or pension and/or life insurance ? E-meal vouchers ? Possibility to become a Siemens shareholder and get free stocks ? Various discounts and offers ? Modern workplace in Prague Stodůlky Organization: Global Business Services Company: Siemens, s.r.o. Experience Level: Mid-level Professional Job Type: Full-time