Do you want to shape and contribute to the future of healthcare? Siemens Healthineers are looking for an experienced IT Support Specialist to join our team. You will become an integral member of the Healthineers IT Team providing 1st & 2nd level support & project support (including bespoke application support) to our customers. This role is a home-based role, providing support remotely anywhere in the UK. The role reports into the Customer Services IT Operations Manager. We embrace and encourage different viewpoints, backgrounds, experiences and expertise. We encourage our employees to be themselves and empower them to unleash their true potential. This allows different ideas and approaches to thrive. Find out more here. Responsibilities: Be an authoritative reference on designated Siemens Healthcare Diagnostics and or OEM IT products, network protocols and network architecture To form and be part of small project teams to survey, plan and execute the installation and implementation of tendered SHDL and or OEM IT products and solutions Create site specific documentation to detail Informatics solution and milestones To participate in, and lead where appropriate, activities providing support to new customers and colleagues, including troubleshooting, parts dispatch, and escalation procedures To work with customers, System Implementation, Automation teams and external contractors to ensure that tendered solution meet the customer’s expectations in terms of performance and integration into the Laboratory Information and Workflow Management systems Ensure that performance and integration into the Laboratory Information and Workflow Management systems is achieved To maintain all specified equipment at the latest revision status by planning and implementing updates and modifications as required To ensure that relevant ITIL framework objectives are met, i.e. Incident Management / Change Management Skills & Experience: A Degree or equivalent in a relevant subject Relevant and demonstrable experience in a technical role within the diagnostics or IT industry Experience of middleware & software solutions An awareness of - Software/specific designated product operating system Software/networking protocols found within the Health Service environment Software/Microsoft operating systems, the Microsoft Office Suite, Network applications Software/Mainframe LIMS found within the Health Service environment/basic principles ITIL framework Being part of our team: Siemens Healthineers is a leading medical technology company with a 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients, our technologies touch an estimated 5 million patients globally every day. We are committed to helping healthcare providers to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services. Siemens Healthineers has been Certified™ as a ‘great place to work’. We are inspired to transform the way things are done – because we want what is best for our people, our customers, and ultimately to help everyone live longer and healthier lives. To find out more about our business and recent news, including our continued response to COVID-19, please explore our website. Benefits: A competitive salary Generous pension contributions 26 days holiday Access to our flexible benefits from private medical insurance to dental cover Corporate Social Responsibility opportunities including 2 paid volunteering days per year Support from our 24/7 employee assistance programme In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas. We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working. Organization: Siemens Healthineers Company: Siemens Healthcare Limited Experience Level: not defined Job Type: Full-time