DEPARTMENT STRUCTURE
IT Department is organized in 3 main areas:
1. Business Applications
2. Infrastructure
3. IT Operations

ROLE AND RESPONSIBILITIES
Your main focus will be building, maintaining and improving current IT processes and systems. This role will require good troubleshooting skills, interest in learning how to make IT facilitate better efficiency, and an interest in being part of a young, dynamic company with great possibility for growth.

This position combines the responsibilities of an IT Support Specialist and a System Administrator, corresponding to Infrastructure and IT Operations areas, and allowing flexibility to address a diverse range of IT tasks within our organization. The workload for each aspect of the role may vary based on business needs, and the successful candidate will seamlessly transition between these responsibilities as required, ensuring the efficient operation of our IT infrastructure and the support of end-users.

IT Support:
• Provide first-line technical support to end-users (employees), addressing hardware,
software, and network-related issues;
• Troubleshoot and resolve user-reported IT problems in a timely and efficient manner;
• Assist in setting up, configuring, and maintaining end-user workstations and peripherals;
• Install, upgrade, and maintain software applications and operating systems;
• Manage user accounts, permissions, and access to resources;
• Educate end-users on basic IT procedures and best practices;
• Monitor and respond to IT helpdesk tickets, ensuring timely resolution and escalation
when needed;
• Maintain an inventory of IT assets and equipment;
• IT Project Management;
• Other IT or non-IT related tasks for Marketing Dept. (depending on the interests and
capabilities of the person).

System Administration:
• Manage and maintain virtual servers, ensuring high availability and performance;
• Configure and monitor network infrastructure components, such as routers, switches,
firewalls, and VPNs;
• Administer and troubleshoot issues related to operating systems (e.g., Windows Server,
Linux);
• Implement and maintain data backup and disaster recovery procedures;
• Monitor system and network security, implement security policies, and respond to security
incidents;
• Install and maintain server-based applications, including email servers, web servers, and
database servers;
• Implement system updates, patches, and upgrades as necessary;
• Collaborate with third-party vendors and service providers for hardware and software
support;
• Ensure compliance with company IT policies, procedures, and industry standards.

THE EXPERIENCE, KNOWLEDGE & SKILLS
• Bachelor's degree in Computer Science, Information Technology, or a related field (or
equivalent work experience);
• Proven experience in IT support and system administration roles (2-5 years);
• Proficiency in operating systems, including Windows and Linux;
• Strong knowledge of networking principles and protocols;
• Cloud computing knowledge in AWS and Google Cloud;
• Versioning control in GIT preferable;
• Knowledge of system security (e.g. intrusion detection systems) and data
backup/recovery;
• Website development and administration knowledge is a plus: HTML, CSS, PHP,
JavaScript, WordPress, basic SEO concepts;
• Agile Project Management experience is a plus;
• Basic spoken English;
• Strong problem-solving and troubleshooting abilities;
• Goal oriented and self-motivated, ability to recognize weaknesses in current systems and
processes;
• Experience or interest in IT-related/technical aspects of Marketing a plus.