Statement of purpose

To plan, implement and maintain desktops, printers, servers, voice and network infrastructure to ensure consistent performance through maximum uptime.

Summary of essential Job Functions

• Should have good experience in Operating System (Win & MAC), Software & Hardware Support

• Should have good experience in Laptop & Desktop Support

• Should have good experience on Servers & Storage

• Exposure to voice telephony

• Exposure to G-Suite & its Apps is an advantage
  Configuring & troubleshooting of printer, scanner & LAN related issues reported by users
  

• Exposure in Active Directory user creation & deletion

• User group policies creation & modification

• Data Center maintenance

• Monitor & support wired & wireless network

• Remotely resolving application problems and network problems and mail configurations
  Resolving tickets with in the SLA which is raised from End User side.
  

• Maintaining Assets through Asset Management Tools

• Familiarization to local IT market/vendors

• Aware of Standard IT Policies like Security, BYOD & Patching

Desired Skills and Experience

• Good understanding of Systems, Server, Voice & Networking

• Willingness to work on weekends/Holidays or as & when required (During IT Maintenance / Outages/Implementation)

• ITIL Certification (an added advantage)

• Knowledge on CAD or designing tools (an added advantage)

• Understanding of business processes

• Good presentation & interpersonal skills

• Ability to interface across All Levels in the Organization

• Excellent problem-solving skills

• Strong verbal & written communication skills

• Good listening & consultative skills

Minimum requirements (Education Qualification & Work Experience)

Engineering or bachelor’s degree any Branch (preferred Computer Science /Electronics / Telecommunication branches).

MCP or any relevant technical certification

Minimum 3-7 years relevant experience

Technical Competency Requirements:

Basic knowledge on Server Administration with knowledge on Active directory/DNS/DHCP/FTP etc., Also familiar on window Server 2008 or above and Linux.

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