• Being level 1 Helpdesk support, work with US IT team to ensure IT standards are maintained.
• Answer daily IT support requests from users,
• Be responsible for ensuring the smooth operation of IT infrastructure.
• Apply best practices to provide health-check, assessment, evaluation, improvement recommendations on entire network, infrastructure, and computers of Vietnam office

• Perform necessary troubleshooting to ensure reliable and stable IT services and system operations.

• Be responsible for reviewing a company's computer systems, documentations, workflow, and make recommendations for improvements.
• Adapt plans to meet service and/or operational challenges. Identifies and resolves technical, operational, risk management, and organizational challenges.
• Keep current on new technologies and ensure the business and users are using systems properly.

Skills & Competencies

• A recognised Degree in Computer Science/Information Technology or equivalent
• Minimum 5 - 10 years of experience in helpdesk, infrastructure, with at least 3 years of experience in a multicultural/multi-national company.
• Demonstrated experience in managing and supporting infrastructure in a multinational corporate environment.
• Demonstrated commitment to excellence and good user experience
• Ability to plan, review and monitor work progress

• Fluent in English with good communication and writing skills
• Strong knowledge and background in modern networking and wireless equipment and monitoring systems
• Have worked with Cloud systems such as Microsoft Office365, Azure, Cloud platforms

上班地址：海曙区药行街42号银亿环球1601