Are you inspired by “what’s next”? So are we.

When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Job Description

Knowledge, skill and experience requirements:

• Proven experience in an IT Support role. Market certifications and Bachelor's degree preferred.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Global video and audio-conferencing experience
• Good presentation and communication skills
• Excellent written and verbal skills.
• Ability to work independently, make decisions, and take responsibility for those decisions good or bad.
• Ability to manage local and regional projects
• Must be able to learn quickly and work in a fast-paced environment with the ability to manage multiple competing tasks / demands
• Sense of urgency providing IT business services

Responsibilities:

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Working knowledge of Office 365
• Working  knowledge of Windows Server environments
• Working knowledge of virtualization environments (Nutanix, Vmware, or Microsoft Hyper-V)
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve software and hardware problems
• Identify computer or network equipment replacement and upgrade needs
• Responsible for following global service desk processes and for OLAs with Incident and Request Fulfillment
• Responsible for on the ground support of site audio / video equipment and Apple environment
• Support shift left strategy to drive incident resolution to self-service and/or level one support
• Control of any IT operational crisis or critical incidents by influencing / escalating across service owners / providers to resolve any service interruptions
• Assist oversight and support of assigned infrastructure, applications, other IT services
• Ensure adherence to established corporate strategies, standards and policies and suggest modifications as appropriate
• Adhere to IT Change Management governance model
• Follow Project Management methodology
• Become the broker of IT Services with internally and externally providers

Choose to unlock your full POTENTIAL. Apply today.