IT Technician – Audio Video & Collaboration Tools

At AstraZeneca, we turn ideas into life changing medicines. Working here means being ambitious, thinking big and working together to make the impossible a reality. We’re passionate about the potential of science to address the unmet needs of patients around the world. We commit to those areas where we believe we can really change the course of medicine and bring big new ideas to life.

Come and join our End User Services team as an IT Technician (AV & Collaboration Tools) based in Shanghai, China.

The End User Services' role is to keep the business productive. Bringing together technology and service, with efficiency and security -we drive the effective use of tools, processes and ways of working. A unique combination of reliability, and proactivity and collaboration. Always maintaining our global standards, whilst seeking opportunities for improvement across all of our infrastructure.

Role Overview

• Work as the technical expert and level 3 support on Configure, install, and troubleshoot Audio/Video equipment and Video Collaboration equipment
• Work with the internal teams to troubleshoot Video Conferencing applications including but not limited to: Cisco WebEx, Zoom, MS Teams
• Manage and support A/V and other collaboration services in Shanghai HQ and more than 5 domestic branch offices
• Plan, deliver, and support world-class Audio-Visual experiences at global and local meetings & events
• Provide on-site hot seat technology operation for events
• Support and improve the existing digital-signage service in HQ and all the branch offices
• Research new technologies to improve quality and efficiency
• Identify the efficiencies and deficiencies of existing systems and take steps to improve the user experience
• Ability to conduct short-and long-term planning to meet current and future collaborative requirements
• Help contribute to the course for the team through annual roadmap planning and fluidly handle reprioritization
• Must possess a high degree of accountability, and commitment to meeting firm wide expectations
• Contribute to and drive the development of workflow for collaborative-related processes
• Responsible for A/V and other collaboration services asset lifecycle management across the firm

Essential skills and experience

• Bachelors Degree in Computer Engineering, Information Technology or equivalent degrees
• 3-5 years of A/V and video conference installation, management, and support experience
• 1+ years of experience with typical event theatre space technologies, broadcast A/V, routing and control systems, production lighting, LED/LCD displays, projection systems, live streaming infrastructure, custom audio-visual installations, video conferencing, etc.
• Experience with major industry manufacturers including Crestron, Shure, QSC, AMX, Zoom, Dante, Extron and others.
• Be able to read and interpret wiring diagrams, A/V flow, and other engineering drawings as necessary
• Experience in general IT support and familiarity with networking concepts
• Must have good business English communication skills.

Our purpose is ambitious and so is our approach. Becoming a more agile and creative company means building a dynamic, inspiring culture where we celebrate diverse, ambitious thinking and act with a sense of urgency. We are courageous, taking risks and learning from both success and failure. We are curious, creative, and open to new ideas and ways of working. Above all, we are passionate about science and driven to always put patients first. Join us and be part of an outstanding place to work; an environment that energizes and empowers each of us to achieve our goal to develop and deliver medicines.

If you are interested, we welcome you to apply now!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.