Job Summary :

This position is mainly responsible for supporting the sales process for Clinical Laboratory IT solution as well as after sales support for Point-of-Care IT solution.

Main Tasks & Responsibilities :

• Performs the technical consulting work in selling Clinical Laboratory IT solutions of Roche Digital Diagnostics portfolio.
• Gathers and assesses customer needs, both business and technical.
• Generates IT solution advice, proposals, presentations, and other customer communications.
• Supports the IT product evaluation in pre-sale stage.
• Creates an appropriate implementation plan with timelines.
• After sales support for Point-of-Care IT solution, including hardware/ software installation, customer training, troubleshooting, maintenance, etc.
• Represents as a technical expert for customers; Conduct external trainings for customers, distributors and internal training for relevant employees.
• Work closely and collaboratively with cross functions to combine resources, and drive win-win solution.
• Interacts directly with Line managers to identify new marketing opportunities, prepares regular marketing activity reports and responds to questions from the sales team.
• Timely report customer complaints/ problems to global case management tool seeking for the cause of the problem; expediting correction or adjustment; following up to ensure resolution and execution of required corrective actions to fulfill customer needs.

Education :
Bachelor Degree or above in Information Management, Computer science and Information Engineering, Bioengineering, Medical technology or equivalent.

Experience :
Minimum 2 years of mixed experiences in Healthcare IT, technical sales, and product management.

Language Skills :
Fluent English in listening, speaking, reading and writing.

Specific Knowledge & Skills :

• Core competency

1) Achieving Results: Holds self-accountable for meeting commitments.
2) Technical and Business Expertise: Applies emerging knowledge and trends in one’s area of expertise to improve results.
3) Teamwork and Collaboration: Establishes strong collaborative relationships.

• Solid IT technical knowledge: HIS/LIS, HL7, web application in the cloud, Networking, SQL server, programming language (Python, etc.)
• Project Management Skills
• Effective Communication Skills
• Presentation Skills
• Ability to work independently and being part of a team
• Growth & Innovative Mindset