Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

Implementation Consultant II

Kansas City, MO; Richmond, VA

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our locations in Kansas City, MO and Richmond, VA currently have an opportunity for an Implementation Consultant II within our Toxicology business unit. The position of Implementation Consultant II assists in the successful implementation experience for Abbott customers  (ex: Clinics and National Accounts) to ensure their use of their products with the highest quality and loyalty. This role sits in our Rapid Diagnostics Division, and Toxicology Business Unit.  

WHAT YOU’LL DO

• Conduct presentations, product demonstrations and educational sessions
• Assist customer through implementation deliverables and provide application/product configuration throughout the product lifecycle for small/medium Resellers and Medium Direct clients or groups with ten or fewer locations
• Become a subject matter expert on product, implementation methodology, processes and business operationss
• Perform audits of client data with laboratories to ensure alignment across multiple platforms
• Engage team members and leadership in troubleshooting customer issues
•  Collaborate with multiple teams across business to resolve errors
• Manage and execute the project from beginning to end and act as the liaison between customers and internal teams
• Communicate project deliverables and make sure that tasks are executed on time, to budget and with high quality
• Provide complete and concise internal reporting for all engagements
• Identify ways to improve specific customer experience with product; leverage tools and resources to address specific customer nuances
• Collaborate with internal teams to resolve specific customer issues based on guidance from leadership; daily interactions with assigned customers

• Up to 25% travel could be required; adherence to roles and responsibilities of booking travel and appropriate expense reporting could be required

 EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor's degree or equivalent experience in customer facing roles with demonstrated competence
• 2-5 years working experience
• Eager for challenges that explore your full potential and want to develop market leading skills that will accelerate your career growth and progression
• Highly organized and have the ability to manage multiple projects
• Passionate about continuously learning new technologies and skills
• Strong interpersonal skills with a proven ability to effectively engage customer, along with the ability to handle crucial conversations and manage conflict resolution
• Ability to effectively prioritize workload and tasks to meet deadlines
• Time management skills
• Ability to be creative and innovative
• Flexible, and easily able to adapt to change
   

Preferred

• Entry level position for a candidate with transferable professional knowledge
• Microsoft Suite experience preferred
• Salesforce experience preferred
• Knowledge of diagnostic testing, point of care testing, infectious disease and/or toxicology testing a plus

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.