• Work with suppliers/ customers/ sales agent, internal partners on contract preparation, L/C, or payment collection, shipping arrangement, delivery documentation, price adjustment, invoices issue and account reconciliation etc.
• Follow up to ensure timely receipt of customer' fully complied L/C before shipments.
• Work with customers and logistic service providers (LSPs) to develop monthly and weekly delivery shipping plan with the accurate payment plans by customers.
• Communicate with sales / customers regularly to understand their operation status and update customers on shipping status.
• Maintain sales transaction database in SAP;
• Monitor logistics service supplier's performance and provide input for monthly critical metric review;
• Assist to balance customs clearance handbook application and track to ensure the full compliance of actual import/export delivery record meeting handbook details.
• Work with shipping agents to ensure smooth completion of import/export operations in compliance with customs requirements.
• Assist in customer complaints balancing.

• Risk control, especially related to payment, PTA ownership, finance, legal & regulation compliance;
• Properly lead order-to-cash operation in an increasing complexity of business model;
• Deal with uncertainty on customer L/C, payment and shipping schedule;
• Manage customers' high expectation in highly competitive market;

• Good communication skill
• Logical thinking

• College or university degree

• 1~3-year work experience of international customer service, order to cash operation, particularly L/C operation is helpful.
• Background in SAP functionality considered a plus.
• Finance /Accounting background is an advantage.

• Mandarin speaking is needed. Good command on English in reading and writing. Microsoft office skill (Word, Excel) is required.

职能类别： 客服主管