You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. As an In Room Dining Captain, you will assist with providing 5 Diamond service to guest rooms through In Room Dining and Refreshment Center offerings.

What is in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee cafeteria
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is your limit!

What you will be doing:

• Consistently offers professional, engaging and friendly service 
• Oversee daily operations of the In Room Dining department as needed to ensure standard compliance, guest satisfaction and to direct colleagues with Pre Meal 
• Assist with facilitating training sessions and testing for staff regarding service, wine and food. 
• Daily focus on improving revenues, average checks and capture for all meal periods 
• Investigate, counsel, and participate in disciplinary processes when necessary 
• Monthly focus on driving VOG scores and AAA Standards 
• Ensure administrative matters are completed in a timely fashion including: Avero, Daily Line Ups etc. 
• Communicating all important activities with other captains and manager 
• Strategize with other Managers and Colleagues to maximize Guest Satisfaction with The Fairmont Scottsdale Princess’ dining experiences

Your experience and skills include:

• Minimum 3 years Food & Beverage managerial experience in a high-end hotel/resort setting, preferably 5-diamond 
• Knowledge of 5 Diamond dining 
• Excellent communication skills 
• Excellent Food, Wine, and service background 
• Ability to train and develop new colleagues and supervisors 
• Excellent people skills 
• Ability to work with a diverse staff 
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world; dare to challenge the status quo! #BELIMITLESS