In Room Dining Operator (part time)
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

The In-Room Dining Operator will accurately take food and beverage orders from the guest and must successfully punch in the orders and relay all details to the Captains and servers for timely delivery. They maximize sales through upselling and must be accommodating with guest concerns in a prompt, professional pleasant manner.

• Perform all specific duties as assigned by the In-Room Dining Leaders and Captain
• Takes responsibility for extending service and exceeding guest expectations
• Perform opening and closing duties according to outlined standards of the department
• Excellent knowledge of all menu items, specials, dietary restrictions and able to answer all general inquiries
• Ensure that all guest’s special requests details are met
• Always conduct themselves in a pleasant and helpful attitude towards guests, colleagues and supervisors
• Maintain a clean environment and keep clear of hazards and malfunctioning equipment, reporting any malfunctioning equipment to your supervisor
• Organize all day to day tasks such as amenities, pre-orders and daily orders
• Suggestively sell items and anticipate guest needs and desires
• Relay all concerns to leadership team and record any problems that arise
• Follows telephone techniques and procedures
• Order and keep maintained the stationary for the department
• Adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met
• Ensures flawless amenity billing, delivery, filing and preparation
• Adhere to alcohol handling procedures and policies
• Adhere to all LQA standards set for the department 
• Will work weekends, holidays and shift work as scheduled
• Any other tasks as assigned

Your experience and skills include:

• Previous experience in food and beverage
• Cash handling/transaction abilities and a working knowledge of POS Systems
• Excellent interpersonal and team player attitude
• Thoroughly organized and attention to detail oriented individual
• Must be knowledgeable of food products, cooking methods, wines and spirits
• Fluent in English
• Excellent Computer Skills
• Ability to multi-task

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift 
• Occasional lifting and carrying up to 50 lbs 
• Occasional kneeling, pushing, pulling, lifting 
• Occasional ascending or descending of stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun. To learn more, click here.

Note: Must already be legally entitled to work in Canada to be considered for the position

In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the  Hotel has implemented a Covid-19 Vaccination Policy.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS