POSITION DESCRIPTION

The Logistics Support Manager, Integrated Supply Chain Solutions (ISCS) is responsible for supporting APAC Region wide, the following range of tasks for our customer.

• Monitoring / tracking all inbound shipments both direct 3PL and 4PL shipments ex origin supply to destination delivery points.
• Ensuring the update and visibility of all shipment milestones as they happen
• Producing / contributing to the production of service delivery KPI’s.
• Supporting APAC based initiatives as a member of the supply chain team

This position reports through to APAC Regional KAM,

ESSENTIAL DUTIES/RESPONSIBILITIES:

o Managing all transportation in origin sales region (incl finished goods, care products)

o Main interface for client internal channels and sales teams

o Act as 1st escalation level for client with all transportation related topics (eg. Ad hoc report, export/import customs clearance, special shipment instruction)

o Drive strategic customer and internal process improvement initiatives including Corrective Action Plans

o Evaluate regional customer satisfaction and drive continuous improvement of partnership

o Coordinate regional performance issues resolution

o Participate in joint customer visits with GAM/KAM

o In charge of ad-hoc quotations requested by customer

o Coordinate/ address specific customer requirements within Agility and other 3pl Operations

o Handle additional tasks according to specific customer SOP / IOP requirements

o Able to run distribution project in the sales regions and globally

o Develop Carrier / 3pl relationships and compliance on agreed KPI’S delivery dates

o Compile Daily status report – (build up of DSR’s from ALPS as per agreed shipment report format)

o Update SECT events and shipment details for non-Agility shipments until EDI set up.

o Monitor shipments milestones that are reported by ALPS and ensure that PODs are available for all deliveries within 24 working hours of a delivery having been made.

o Issue daily reports to ALSP’s to ensure accurate tracking data and escalate as required

o Performance Reporting of ALSP′s (eg:- On Time Delivery)

o Quality & Performance Audits (eg:- Compliance on Phone Batteries) – To be defined

o Support the Continuous Improvement programme. To be defined and reviewed during QBR’s Conduct Weekly Thu Operational ALSP calls / Weekly Fri Global Management Calls / Monthly Business Reviews / QBR Business Reviews

o Participate in the Weekly Operational ALSP Calls

? Attendees – Minimum of ACT team & Clients GLOBAL (Head Of Distribution & Logistics) & Relevant ALSP

? Scope – Review of performance successes and failures for the prior week and any critical issues.

? Escalation of issues to relevant management teams. Acts as an early warning system for issues within the network or priority shipment management.

• Weekly Global Management Calls

? Attendees – Minimum of ACT team with the Global (Head Of Distribution & Logistics)

? Update discussion regarding any current issues with ALSP’s requiring Management escalation.

o Oversee and drive cost and service optimization within the network

o Transportation Claim Handling –To be defined

QUALIFICATIONS:

? Bachelor's degree or equivalent in business or supply chain would be a significant advantage,

? Strong knowledge and background (minimum 5+ years) in freight forwarding, logistics, warehouse management, material handling and logistics technology and tools. Specific ISCS product operations knowledge would be an advantage.

? Successful history of operational management, problem resolution and / or solution design

? Strong business commercial acumen essential, operations processes, and technical aptitude

? Project management and project planning skills an advantage

? Excellent communication, networking, interpersonal and influencing skills needed to communicate and command respect at all levels, manage in a matrix environment, and create networks across diverse technical, cultural, and language groups.

? Training Functionality – Must be able to train and develop additional resources that can execute commercially and operationally above stated tasks, and develop a regional skillset group to reduce travel requirements and work alongside sales.

? Travel. This position requires infrequent travel (up to 20% of full time) to meet with internal, external client customers, 3pl operations located in the region.

? Good command of Cantonese, English and Putonghua

? Proficiency in Microsoft Office applications, to support stated tasks in above points.

上班地址：深南东路4002号鸿隆世纪广场A座11楼