We are looking for someone who loves to deliver premium customer experience, is dependable, will arrive on time for their shift and adhere to their daily schedule. If this is you, read more about this position. 

As one of the 26 worldwide subsidiaries of the Financial Services Division of BMW AG. Our momentum is moving at such a rapid pace that we continually exceed average international growth rates and we constantly create new opportunities for our employees worldwide. Be a part of our exciting growth by expressing an interest in our Inbound Collections Specialist position located at our Hilliard, Ohio office. Please note that relocation assistance is not available. 
 
As an Inbound Collections Specialist you are responsible for handling inbound collections calls on accounts that are 15-85 days past due in order to manage delinquency, make payment arrangements and to ensure the section meets the service level objectives. You will also be required to follow-up with customers as needed by preparing and sending documents within Corporate Guidelines, coordinate with BMW FS Shared Services and General Accounting, BMW of North America, BMW Retailer Centers, Banking/Brokerage Institutions, and other third parties in resolving customer issues. In this position you will need to exercise sound judgement in decision making regarding credit disputes, requests for fee waivers, and refunds using the five Core Values, ONE Philosophy, and BMW Policies and Procedures. 
 
As a Inbound Collections Specialist your shifts will vary between the hours of 9AM - 9PM on Monday - Thursday and 9AM - 6PM on Friday. Some evenings through the week will be required. **Work schedule may require evenings and Saturdays. ** During the initial training period, you will be onsite with your colleagues and trainer. 

Join the BMW Financial Services team and enjoy a high-performance benefits package which includes: 
- Company paid medical, dental and vision insurance 
- Employee car program
- 401(k) savings plan
- Retirement Income Account (RIA)

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values include such things as, Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business. 

What are you waiting for? Put yourself in the driver's seat of your career and apply for our Inbound Collections Specialist position today!