Main Duties:

• Administration: To discharge the duties effectively and efficiently.

• Customer Service: Responsible for efficient liasoning with internal customers like other operational department and assist in resolving customer queries in close coordination with Receivables and F & B Controller.

• Financial: Is responsible for audit of daily revenue of the hotel to ensure accuracy and recognition of the same in General ledger in line with PMS/POS systems.

• Operational : To be responsible for checking the accuracy and accounting of daily income of the hotel.
• To review that all rebates and allowances are properly authorized and to report on all deviations from prevailing policies and procedures.
• To conduct surprise audits for various operational areas.
• Daily Reconciliation of Revenue and Taxes.
• Daily conduct detailed folio Audits.
• Preparation of Daily Revenue and Statistics summary Report for Morning briefing circulation.
• Check Rate Variance Reports.
• Review Daily Cashier Recap.
• Review Complimentary stay report and ensure necessary approvals are there.
• Responsible to all revenue and receipts related General Ledger A/c are reconciled.
• Responsible for maintaining Guest Ledger and Sub Ledger Reconciliations.
• Ensure all PM accounts are monitored and cleared in coordination with A/c’s Receivable and Operations team.
• Ensuring revenue is recognized for lost Interface on timely basis.
• Conduct Checks audit.
• Conduct discount audit and prepare daily discount report for Financial Controller.
• Responsible for checking Loyalty program points in line with policy.
• Responsible for maintaining gift vouchers, Membership cards and all complimentary vouchers records.
• Conduct audit of various reports to like No Show, Late Check Out and various other reports in line with Hotel Policies and Procedures to ensure recognition of revenue.

• Personnel:

• Ensure a harmonious environment and close coordination with all operating and support functions.