Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Join the Informatics Support Team for Agilent's Life Sciences and Applied Markets Group (LSAG) Software and Informatics Division. This team supports the world's leading software for managing laboratory instrumentation, electronic content management, and business process workflows. Our products provide a web-based infrastructure for automation of the entire lab, from data generation through analysis and reports. We provide open platform architecture for automation of the entire lab.

Responsibilities will include:

• Assisting Agilent sales, support and engineering teams in working with customers to install OpenLAB informatics software including database, networking, and chromatography questions.
• Managing product escalations and troubleshooting issues onsite during heightened situations. This involves working with Agilent teams (Support, Sales, Marketing, R&D) to provide the best solution to the customer.
• Collaborating with our customer's IT departments on best practices, supported configurations and virtualization technologies, etc.
• Working with Agilent field teams to help train customers (either onsite or remotely) on OpenLAB informatics products to help those customers become productive users of the software.
• Documenting both Agilent internal and customer-facing technical solutions to facilitate better communication of our software workflows to our customers and the Agilent field.

Job Requirement: Meet Agilent approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer requested screening is a requirement of this position.