Career Category

Job Description

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will lead engagement and enablement efforts, to drive internal digital adoption and deliver external business impact through exceptional customer experiences.

• Embed performance indicators and controls into business activities in conjunction with IS Manager, Data. Communicate performance and demonstrate commercial relevance of omnichannel / digital activities

• Improve activities being measured by crafting, monitoring and optimising relevant feedback loops and 'test & learn' activities

• Support and enable customer experience orientated activities by understanding how back-end capabilities combine to deliver front-end outcomes - enabling business stakeholders to maximize existing capabilities, bringing their ideas to life

• Assist IS Site Lead with developing and implementing strategy, services, and capabilities that help drive business growth through customer engagement and operational excellence

• Co-create business value through digital engagement and enablement initiatives, in close collaboration with relevant business stakeholders

• Bring awareness of new technologies, products and trends to business stakeholders and embed into capability and technology roadmaps as applicable

• Direct vendors in the delivery of IS services and solutions that align with affiliate digital needs and global/regional IS capabilities roadmaps

• Liaise with Regional / Global peers, superiors and business stakeholders to deliver initiatives aligned with regional/global strategic roadmaps within Amgen’s City Planning Technology ecosystem

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The hands on professional we seek is a collaborative, communicative and innovative individual with these attributes/qualifications.

• Bachelor’s degree & 4 years of Information Systems experience OR 8 years of Information Systems experience

• 2 years of project management experience directly or indirectly managing people and/or experience leading teams, projects, programs or directing the allocation of resources

• Experience with Salesforce Marketing Cloud (SFMC) & CRM (Veeva or equivalent), Web technologies (Sitecore, HTML, CSS)

• Proven experience in developing, optimising and managing CRM and 1:1 campaigns and journeys

• Knowledge of digital marketing, marketing technology, marketing automation is highly desirable as is a solid understanding of LEAN / AGILE methodologies.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization

• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act

Apply now – Applications close Monday 9th August, 2021