Information Technology Clerk provides support & supervision of the entire IT requirements of the property including but not limited to computers systems & network, also acts as a team leader on network & application problem solution; monitoring & security control.

RESPONSIBILITIES:

• Understands the issues involved with administering and maintaining local IT infrastructure, including network connectivity, Internet access, email, etc.
• Understands the issues involved in administering and maintaining Local WAN.
• Telephony
• Assists with the administration and maintenance of the telephone system, including telephone switches.
• Helps set up and maintain computer stations and software for Employees.
• Assists in supporting corporate applications; internal corporate servers, user desktops, etc.
• Assists with basic troubleshooting, backup, and archiving.
• Helps install and improve computer software.
• Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
• Updates company phone lists and email address books.
• Help Desk
• Helps answer all trouble calls/emails and enters work orders into our tracking software.
• Assists in administering and maintaining local and web-based versions of our tracking software.
• Assists in the administration and maintenance of Internal Systems programs such as Opera PMS, Micros POS, Materials Control as well as operating systems used.
• Interacts with internal users to resolve basic help desk issues; communicates with internal users in a professional manner maintaining confidentiality.
• Interacts with guests in a professional manner to resolve their issues.
• Provides responses to both internal users and guest in a timely manner.
• Asset Management
• Assists with the inventory management of software licenses, software, hardware, and other IT supplies.
• Assists with the purchase of software, hardware and other IT supplies.
• Promotes responsible usage and care of corporate equipment
• Document, archive all correspondence and troubleshooting, follow up suppliers’ visits and maintenance. 
• Electronics Key card systems.
• Call accounting system
• In room entertainment system
• Call messaging System

QUALIFICATIONS:

• Experience working in a luxury hotel is preferred, particularly in a pre-opening environment
• Good verbal & written communication skills required in  English; and either Azeri, Russian or Turkish
• University degree or equivalent experience
• Self starter with a strong sense of commitment
• Ability to work effectively under pressure, changing conditions and priorities
• Ability to effectively review, assess and modify work as needed to ensure continual progress towards desired results
• Excellent teamwork skills and high level of initiative essential
• Demonstrated commitment to continuous improvement with current knowledge on cutting edge technologies