As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for an Information Technology Coordinator to join this beautiful property!

This Forbes 5-Star hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes 2 Jean-Georges concepted restaurants, lobby lounge, and in-room dining.

In this role, you will support Waldorf Astoria Beverly Hills and The Beverly Hilton.

• Classification: Full-Time
• Shift: PM

Want to learn more? Hotel Website, Instagram, Facebook

What will I be doing?

As an Information Technology Coordinator, you will satisfy all technology equipment and conductivity requests in a timely manner. This position is responsible for providing guests and users with a high degree of satisfaction, technical expertise, and timeliness of problem resolution. Strong service and effective communication skills are required along with a thorough understanding of desktop software and architecture, mobile devices, Audio Visual equipment, Voice-over-IP (VOIP), Telephony, and an understanding of networking. This includes but is not limited to:

• Maintain a tracking system of all repairs, routine maintenance, and special service requests for all technology equipment.
• Responsible for performing Technology Services asset management and inventory of equipment and software.
• Assist Director of Technology Services, Information Technology Manager, and Director of Communications in his/her duties as in compliance with HHC Standards.
• Perform all installations, set-ups, and breakdown of Audio Visual, Communications, Networking, and IT equipment in Meeting Rooms, Guest Rooms and hotel work areas.
• Provide end-user (external guest and internal guest) support / training for hardware and software issues.
• Listen to and resolves all internal and external guest concerns to the satisfaction of the parties involved. If necessary authorizes billing adjustments.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits- Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Health insurance 
• Career growth and development 
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program 
• Best-in-Class Paid Time Off (PTO)  
• Supportive parental leave
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)