Bring your career aspirations to life with AIA!

Responsible for managing information technology infrastructure as well as applications and software within AIA and providing technical support to internal users

• Managing Information Technology Infrastructure resources, including drafting and executing its budget, developing its organizational structure

• Optimize cost of organization-wide infrastructure and application services through an appropriate mix of internal and external resources

• Leads the design, specification, configuration, installation and maintenance of local area network hardware, software and telecommunication services and internet service providers

• Research and make recommendations on hardware and software purchases and negotiate with vendors to ensure cost-effective purchasing decisions

• Implement an enterprise-wide information security plan that protects the confidentiality, integrity and availability of the company's data and servers Implement processes to identify and mitigate information risks within the organization

• Monitor system health/availability

• Managing a Level 1 service helpdesk

• Ensuring technology platform availability compliance with Service Level Agreements

• Supervises, coordinates, and evaluates performance of internal resources; liaises with external training vendor and HR in enhancing team soft and hard skills; reviews individual potential and capability in order to ensure availability of competent human resources and increase divisional performance

• Manages IT infrastructure internal resources & 3rd party service delivery, in area of DC Operation & Production Controller, Server & Database Administration, in order to deliver IT-related services according to defined SLO / SLA.

• Coordinates corporate IT Disaster Recovery planning to ensure existence of proper recovery plan of corporate computing system.

• Coordinates implementation of corporate IT Disaster Recovery Plan to ensure existence of recovery capability of corporate computing system.

Minimum Job Requirement

• Bachelor Degree (S1) Degree in Technical/Information System/Other related educations 

• Minimum 10 years of experience in IT/DC management, finance industry background is an advantage

• Minimum 5 years of experience in BC/DR plan development and implementation

Certifications/licenses (are an advantage):

• Technical certification (e.g. ITSM, Cisco, IBM, Microsoft)

• Business certification (e.g. FLMI from LOMA)

Special skills:

• Proven professional experience on managing and operating multi-platform servers, storage system, network system and other industry-standard IT related tools – to design and implement solution to support business requirements

• Proven professional experience in designing and implementing enterprise scale Cloud computing – Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS).

• Deep understanding of core Help Desk and Desktop Support functions Customer service mindset and a professional demeanor to maintain and enhance relationships

• Develops policies, procedures, and standards to enhance IT service delivery Have knowledge and skill to manage IT human resources in accordance to resource/time allocation/utilization and capable on team mentoring Understand Project Management, Service Management and Software Development Life Cycle Have knowledge on business operation of Life Insurance

• Fluent to communicate in English Excellent Communication Skill

• Good analytical skill & can think out of the box

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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