ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD

Ranked 7^th in Top 10 most attractive employers in Singapore – Randstad Employer Brand Research 2018

Come and join our team at RC Hotels! An exciting and fulfilling career awaits!

We are searching for a diverse group of passionate individuals to work in our two NEWLY REFURBISHED hotels. Seated conveniently right above City Hall MRT station, we are located within Raffles City Shopping Centre. It is never a dull day within the hotel complex which consists of 13 Food and Beverage establishments, one of Asia’s largest and award-winning Willow Stream Spa and the cutting edge event and function space, Raffles City Convention Centre.

We believe the finest hospitality experience begins with our colleagues. It is our mission to provide everyone with equal opportunities for growth and success.

Hand in hand with our global team, we strive to provide a safe and dynamic working environment for all.

Be a part of something big, we will love to hear from you!

This is a Shared Services position which supports both Fairmont Singapore & Swissôtel The Stamford. The Cloud Infrastructure Manager manages the key Hotel Infrastructure and systems and works in tandem with our Innovation teams to identify and implement the most optimal cloud-based solutions.

Information Technology Manager

Summary of Responsibilities:

Reporting to the Assistant Director of IT Operations, responsbilities and essential job functions include but are not limited to the following:

• Leads/assists in the preparation of proposals for all phase of systems planning, testing, development and implementation.
• Maintains and enforces quality assurance of all assignments in the department
• Establishes and implements departmental goals, objectives, policies and operating procedures.
• Develops, establishes and implements operating policies, standards and approaches for the Hotels as its IT Policies & Procedures.
• Establishes and administers Hotels’ IT Budget and capital plans.
• Evaluates & assesses needs and priorities for Hotels’ operation, maintenance, enhancement and growth.
• Contracts negotiation and administration.
• Maintains and updates procedures for system development and software /infrastructure in the department to satisfy audit concerns, including regular review of relevant documentation
• Oversees the development, design and implementation of new applications and changes to existing computer systems and software packages.
• Manages project activities; provides advice on the technical activities.
• Reviews and negotiates information technology applications, software, services and equipment to ensure that proper services are being provided.
• Reviews bids and proposals. Administers the implementation of new and revised/ upgraded systems. Oversees the development, design and implementation of new applications and changes to existing computer systems and software packages.
• Develops and maintains/updates standards, guidelines, procedures and methodology for system development and software maintenance / infrastructure in the department to satisfy audit concerns, including regular review of relevant documentation.
• Staff recruitment, supervision, training, mentoring, professional and capability development as well as reviewing associate’s performance.
• Responsible for the development and review of all back-up and disaster procedures and plans.
• Establishes and maintains effective communication with management, user departments and external vendors.
• Establishes all housekeeping and control procedures, including physical and data security.
• Ensures that controls and housekeeping standards are kept and in use according to requirements.
• Analyses, implements, supports and maintains application systems and its configuration to support the Hotels’ businesses and new initiatives.
• Evaluates requests for applications/software; researches and recommends solutions to technology needs, compatible with the Hotels’ technology architecture and infrastructureand resource constraints.
• Good understanding of the Hotels’ systems architecture, data flow and business needs.
• Manages and oversees projects, developing & leading team members with various levels of expertise/mentors staff.  Leads project team in system evaluation on the design, proposal and implementation of application systems for the Hotel. Evaluates and makes recommendations to the Hotel management and process owners.
• Leads projects, provides technical direction and leadership to support, oversee and ensure prompt completion of projects by developing project plans, establishing estimates and schedules, defining task scope and task lists; providing design guidance, implementation and test plans, and other required coordination.
• Plans, schedules, coordinates, and participates in the development, and implementation of computer applications; identifies alternatives; estimates cost and timing of application modifications and new systems development.
• Leads or supervises in the writing of technical specifications for system and program design; leads or supervises the writing of procedures for operations and maintenance.
• Leads or supervises the monitoring of applications operations and the correction of issues/problems; develops and implements solutions to problems; confers with departmental staff, vendors, and technical support personnel regarding changes in operating procedures and systems design.
• Identifies and analyzes user requirements and recommends appropriate applications or modifications. This includes the ability to evaluate and interprets end user information requirements, and to develop/recommends appropriate systems and/or applications solutions; estimates cost and timing of systems modifications and new systems development.
• Adherence to related IT policies and procedures, ensuring that these are reviewed and kept up-to-date.
• Maintains confidentiality with regard to the users and company information being processed, stored or accessed by the network.
• Maintains and updates application-related procedures in the department to satisfy audit concerns, including regular reviews of relevant documentation.
• Be on standby duty during and outside office hours.
• Ensures that all safety, health, security and loss control policies and procedures and government legislation are adhered to.
• Abide to any other duties as assigned by Management.

 

Qualifications:

• Bachelor of Computer Science /MIS/related discipline or equivalent
• At least 6 years relevant experience, preferably in an international deluxe hotel. Knowledgeable on specification, design and implementation of application systems and Hotel Data Processing environment
• Good knowledge of technology risks and IT general controls

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

We regret to inform that only shortlisted candidates will be notified.