When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Unity Lab Services, part of Thermo Fisher Scientific, is in Denmark based in Hvidovre. The division consists of 17 engaged Field Service Engineers in Denmark, and all together 43 in the Nordic organization. As a team they are responsible for delivering all service activities including instrument installations and repairs, customer training, maintenance service, validation services, tech support etc.

Do you have the passion and drive to succeed and solve complex problems in a fast-paced environment? Do you have solid technical knowledge and a can-do attitude? And would you like a chance to be part of a world-renowned company where you make a difference through the work you do? Then you might be the person we are looking for!

We are currently looking for an experienced and dedicated Field Service Engineer to join our colleagues to further increase our level of service; providing ‘above expectations’ customer service and satisfaction. You may be based in Norway, Sweden, Denmark or Finland – near a major airport hub

Reporting to the Service Manager, you will perform all service activities on Thermo Fisher Scientific’s own products, assuring telephone support, diagnostics as well as on-site service. Through close dialogue with our team of service coordinators, you will plan and structure your own workday. 

The role will involve significant travel – at least 50% of the time – predominantly within the Nordics and occasionally in Europe.

• Ensure highest professional relationship with customer base to achieve customer loyalty and escalate issues if necessary, to solve critical tasks in the fastest way possible 

• Apply market knowledge, customer and technical insights to feedback to Manager for portfolio improvement and identify growth opportunities 

• Optimizing you own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatch function, Team leader and others) 

• Provide accurate and timely reports of all activities as required (e.g. Field Service Reports, Expense Reports, etc.) 

• Assure alignment of all activities at the customer site with the rest of the company 

• Educational background in Engineering or equivalent

• Min. 2 years’ experience servicing scientific equipment 

• Experience from research labs and servicing MS equipment is an advantage 

• Strong problem-solving expertise, and demonstrated organizational skills with the ability to handle multiple tasks with different priorities 

• Self-driven with excellent interpersonal skills and the ability to work across all levels, functions and regions

• Excellent English communication skills – verbally and written. Scandinavian proficiency is desired but not a requirement 

• Ability to cope with an international, matrix organization 

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. 

Apply today! http://jobs.thermofisher.com 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.