Key Responsibilities 

The primary role functions of the Inside sales/Marketing specialist include:

• Contributing to the growth of online sales (BtoC market) in Japan.
• Planning and executing online/offline local marketing activities with a field marketing manager in Japan closely to create sales opportunities and brand awareness. Local marketing activities include: advertisements, SNS, events, blogs and webinars etc.
• Working closely with HQ marketing team to execute global campaigns by reviewing marketing contents (mailers, website, and brochures) in Japanese
• Responding quickly and smoothly to customer’s inquiries by digital communications (phone, email, and chat). Passing prospects to sales team when the prospects are qualified as BtoB market.
• Understanding customer’s needs and identifying sales opportunities.
• Utilizing MA/CRM/CMS tools such as Marketo and Salesforce etc. to manage local campaigns.

Minimum Requirements:

• 18 months+ of experience in a customer facing environment such as sales, marketing and customer service (experience with a technology company is preferred).
• Bachelor’s Degree required (a combination of education and experience will be considered).
• A passion to learn our products “Trados”, and business structure in online market.
• Excellent verbal and written communications skills in Japanese and English.
• Comfortable talking to customers on phone calls
• Team-work oriented and a positive, self-starter and generate own tasks.
• Experience in digital marketing is plus.

Key Skills

• Strong verbal, written communication and presentation abilities in Japanese and English
• Active listening to assess prospect needs and opportunities.
• Creative, flexible and positive thinking

Ability to work as part of a multi-cultural team in global company