Inside Sales Representative

Job Description

The successful candidate shall be working closely with the commercial team to achieve the financial goals. With strong interpersonal and relationship building skills, the candidate will work with internal support teams to achieve customer satisfaction, revenue generation and long-term account goals in line with company business strategy.

Key Responsibilities

• Achieve sales objectives by providing support to the sales team through:
  • Telemarketing to promote products to customers.
  • Follow up with customers on marketing promotions & campaigns and on open quotation to close sales leads
  • Managing and growing a set of customer accounts through phone selling
  • Generates and processes new sales leads into quotation as necessary.
  • Qualify sales lead and determine next course of action e.g. forward sales lead to respective account managers when necessary
  • Manage sales generated from e-commerce platform.

• Improve quote-to-order conversion rates and collaborate with Account Manager and Sales Manager to drive sales opportunities
• They help customers resolve sales-related issues in a timely manner, generally providing real-time support
• Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices
• You will provide support to sales representatives and respond to customer and prospect queries.
• Serve as advisor to our employees and customers by answering all of their sales related questions and concerns
• Participate in company initiatives when required
• Answers phone calls from customers and deals with problems as they arise
• Takes sales information and puts it into an easily readable format
• Acknowledges customers by responding to emails, texts, and phone calls
• Does any necessary administrative work including filing reports or presenting sales team with necessary documents
• To assists in all Sales Demo/Sample Requests and tracking for customer’s evaluation
• To assists in all Tenders and Invitation to Quote and ePRS document filling and submission
• Build and sustain relationships with customers and ensure customer satisfaction and loyalty.
• Maintain accurate and current records of proposals, opportunities, accounts, contacts, leads and actions
• Maintain and develop relationship with customers

Requirements

• Diploma or Degree in Life Science or Biotechnology
• 2 – 3 years of experience in lab, sales, sales support or customer service in the science industry preferred
• Good written and spoken English
• Excellent communication skills required
• Strong interpersonal skills with the ability to communicate effectively
• Efficient time management skills with the ability to stay focused on primary business objectives in a fast-paced, dynamic environment
• To be able to work well with teams
• Proactive attitude and willing to learn