Job Title: Inside Sales Representative

 

About RWS:

RWS is a world-leading provider of technology-enabled language, content management, and intellectual property services. We help our clients to connect with and bring new ideas to people globally, by communicating business-critical content at scale and enabling the protection and realization of their innovations.

Our language services are delivered to, and are trusted by, world-leading companies including 90 of the global top 100 brands, the top 20 pharmaceutical companies, 8 of the top 10 Contract Research Organisations (CROs), 40 of the top 50 asset management companies and 19 of the top 20 patent filers worldwide. Our key industries cover technology, pharmaceutical, medical, legal, financial services, chemical, automotive, government, and telecommunications sectors, which we serve from offices across five continents.

Over the last 63 years, we have built a reputation for quality, reliability, and flexibility with our global team of linguists, searchers, and technical experts. With headquarters in the UK, we have over 80 offices worldwide, nearly 8000 employees and our shares are traded on the Alternative Investment Market (AIM), the London Stock Exchange regulated market (RWS.L)

For further information, please visit: www.rws.com

About The Role:

As RWS furthers its market expansion as a leader in content technologies, we are seeking inside sales team members that possess the drive, passion and potential to achieve and exceed in delivering the value of our content technology. As an Inside Sales Representative, you will have the opportunity to join a dynamic, high-energy sales team. 

Main Duties Include:

• Generate new business opportunities with RWS’s enterprise prospects by following proven sales processes and working in conjunction with Sales Leadership and Marketing Teams
• Devise and drive lead generation programs and campaigns, interacting with partners, networking, cold calling campaigns and effective messaging.
• Follow up on inbound leads 
• Map organizations regarding business units, influencers, sponsors, and power sponsors and qualify to ensure they are an ideal match for RWS’s enterprise technology 
• Identify and maximize opportunities in companies with high annual revenue potential.  
• Identify business drivers to associate optimal services and solutions
• Develop an understanding of RWS’s technology/services, value proposition, and industry trends
• Receive pre-determined groups of prospects back from field sales for further nurturing using both telephone, email, and social / business platforms
• Develop detailed account plans to support the strategy 
• Utilise modern selling and marketing techniques and tools to communicate effectively with key business decision-makers. This includes leveraging digital communications (phone, email, and chat) to build relationships with potential prospects to develop and create sales-accepted leads
• Update and meticulously maintain CRM database (Salesforce). 

Requirements:

• Excellent and effective verbal and written communications skills 
• Excellent command of English. Fluent command of other languages is an asset
• Strong verbal, written communication, and presentation abilities. 
• Active listening to assess prospect needs and opportunities 
• Able to perform prospect and account research to prepare for calls. 
• Ability to articulate relevant value messaging across various buying roles. 
• Detail oriented and able to report results in a concise format 
• Able to plan, organize, and follow job activities in accordance with their importance and respond flexibly and effectively to changes or interruptions 
• Ability to adapt to changes in roles and responsibilities 
• Self-motivated and able to work independently with limited direction in a fast-paced environment. 
• Must be a skilled communicator with a dynamic and engaging phone presence who excels in questioning, and listening, to determine the prospect’s needs 
• Must be able to generate well-written correspondence to targeted customers 
• Focused, polite, and persistent, he/she knows how to learn and derive strength from the rejection 
• Persuasive, results-orientated and practical, eager to open new business opportunities and win business from the competitors 
• Relationship builder, diplomatic, and capable of dealing with complex situations.

 

Life at RWS:

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So we celebrate difference, we are inclusive, and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

Diversity & Inclusion:

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements, and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies:

RWS Group PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and the Terms & Conditions associated with the use of such resume will be considered null and void.