When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
 
How will you make an impact?

Our Inside Sales Specialist Manager is responsible for managing a team of inside sales specialists who sell specialty diagnostics laboratory products and services into acute and non-acute markets primarily by using the telephone; but also using email, videoconferencing, and other technologies within a defined territory.  This role will be responsible for creating a culture of technical product support and mentoring of the broad inside and field sales organizations to effectively drive mind share and ultimately business growth across the assigned product responsibilities. This role will also drive commercial accountability with the team across all metrics and marketing initiatives. The Inside Sales Specialist Manager will be responsible for ensuring the team has effective customer relationships, develops opportunities for growth within an existing customer base, and assures market penetration and profitability while achieving sales and profit forecasts.  The Inside Sales Specialist Manager will complete account planning and forecasting, analyze reports to drive business decisions.  Additionally, the role will manage performance through KPI’s and ensure the effective use of available sales tools and processes, especially Salesforce.com.
 
What will you do?

• Ensure the team develops and executes strategic initiatives created in conjunction with Inside Sales management with input from the Specialty Diagnostics Group
• Drive established sales strategies to meet plan and expand business within assigned territories; ensure team maintains a pipeline of opportunities to meet or exceed sales objectives
• Deliver performance evaluations holding the team accountable for performance metrics and utilization of sales technology
• Manage team to maintain effective customer relationships primarily with lab managers and end users within assigned territory
• Leverage available resources to meet customer needs and work effectively with cross-functional team of supplier and internal resources
• Research competitor and industry activity and keep informed of new products and services of interest to customers incorporating this data in the business plan for the team
• Manage pricing strategies with each team member to deliver profitability targets for the entire team

• Bachelor’s degree, preferably in the sciences or equivalent work experience

• 5 years of sales experience, preferably in the clinical laboratory industry
• 3 years or greater of Supervisor/Management experience required
• Experience with Salesforce.com

• Excellent interpersonal, oral and written communication, and presentation skills
• Proven record of leadership in establishing goals and achieving results
• Computer communication proficiency in MS Office and MS Teams
• Must deliver excellent customer service
• Must possess the organizational skills to multi-task and meet deadlines as needed
• Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement