#### Position Description:


We are looking for an Inside Sales Support Representative to support our MEA
customers.

The ideal candidate will be a detail oriented, self-starter possessing the
ability to work in a teamed environment supporting a group of inside sales
representatives in their day to day selling efforts.

Sales Support
Support provided to our Internal Sales Reps and face to face Reps with back-
office tasks related to opportunity to contract management, creation of CRM
system configurations based on our product portfolio, as well as provide
proactive follow-up and information on overall account support, while having
regular interlocks with your Sales Reps. Your responsibilities will include:
\- Interlock with assigned Sales Reps to process quote renewals, aligning the
quantities and prices, and manage them through the approval process while
interlocking with the pricing team and profit managers to ensure the customer
is able to place order against valid contract
\- Interlock with logistics to ensure delivery requirements are met and
understood by end-customer
\- Interlock with finance regarding approvals and credit note creation for
returned goods
\- Support of other administrative tasks related to ad-hoc tasks to assist
sales productivity
\- Within this role, you are asked to onboard new tasks & tools to help to
increase sales facing time, look for efficiencies in our processes and tools
(mainly CRM) and analyze main workload drivers to decrease manual work needed
and thus increase ISSRs adoption of high volume tasks

Business Partner/End Customer Support
\- Act as a single point of contact for selected BPs and End customers on all
pre and post sales queries related to validity of products on contracts,
ordering, logistics & services related questions. The support also requires:
\- Ensure that all prioritized bids are under high focus in the meaning of
reaching SLA and submitting order
\- Your main goal is to increase customer satisfaction by minimizing
escalations, improve customer experience with Lenovo by providing accurate and
on-time solutions and aid revenue flow by solving any potential issues that
could impact ordering process on customer side.

#### Position Requirements:


• University education
• Minimum 1-3 year working experience in similar position and/or proven track
of succeeding in the role

Soft skills:
• Customer facing skills both by phone and e-mail (previous experience in a
customer facing environment would be advantage)
• Would need to enjoy working with many cultural differences
• Person interested in active position, driven for results
• Excellent problem solving skills
• Highly motivated individual
• Ability to quickly grasp complex systems, procedures.

Language Requirements:
• Fluent English & French language (spoken and written)

Technical Skills:
• Ability to work with various software packages (MS Office)
• Experience with Sales processes
• CRM application - nice to have

Base gross monthly salary from minimum 1150 EUR and above, depending on
experience + variable part

We are an Equal Opportunity Employer and do not discriminate against any
employee or applicant for employment because of race, color, sex, age,
religion, sexual orientation, gender identity, status as a veteran, and basis
of disability or any federal, state, or local protected class.