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In this role, you have the opportunity to utilize your strong analytical skills and attention to detail to support the install base team and ensure data integrity for Philips’ customers. Within this role, you will be responsible for supporting, cleansing and enriching data across multiple data realms to facilitate effective business decision making and deliver business value for both our internal and external customers. You will also have an opportunity to create and drive business processes that support our data integrity.

You are responsible for

• Managing and maintaining the equipment record database for the entire Philips Health Install Base in North America.

• Providing response for assistance to field service engineers and end users of defined applications such as FSE Data View, Install Base Data View, Site ID Request, Site Audit, PCCI IB Request, and others.

• Following up on customer issues and e-mail requests in a timely manner.

• Interacting effectively with all levels of the organization to build consensus and to work through others in achieving goals and objectives.

• Proactively developing creative ideas and making suggestions that will optimize processes, reduce cost and improve efficiency.

• Taking ownership of customer issues and managing client relationships ensuring a high level of customer satisfaction.

• Proactively monitoring of internal tools and applications from which Install Base data update requests will arrive.

• Collating data and initiating reporting processes to ensure accuracy and data integrity.

• Managing and monitoring customer and equipment service data in SAP to ensure accuracy.

• Creating and monitoring field-service-engineer profiles in order to ensure the accurate documentation of repairs and enable accurate dispatching of service orders.

• Taking ownership of internal customer issues around the Install Base data and managing client relationships ensuring a high level of customer satisfaction.

• Clarifying internal customer requests and problems through research or escalation.

• Clearly understanding Equipment record maintenance rules and guidelines to ensure high data quality standards are achieved in the maintenance of such.

• Supporting a high volume of administrative tasks focused on the creation, updates, and maintenance of equipment record data in the internal Philips databases.

• Working independently within established procedures and practices.

• Engender an atmosphere of excellent innovation, quality, and responsiveness.

You are a part of

The Philips Install Base team: A team that delivers excellent service and clearly communicates with internal customers. They collaborate with different departments and areas of the business across Philips and document and distribute information appropriately. They manage the entire database of equipment record information.

To succeed in this role, you should have the following skills and experience

• An Associate’s degree in Business Administration or similar business discipline

• 1+ years applicable work experience

• Experience with managing high volumes of data and maintaining data records.

• Working knowledge of SAP or any ERP System is preferred

• Experienced with problem solving, innovation, and data analytics

• Strong attention to detail and accuracy

• Proficient in Verbal & Written Communication and creation of documentation

• Experience with Microsoft Office Excel, Word

• Ability to manage multiple issues, concurrently, with minimal supervision

• Possess strong organizational and time management skills

In return, we offer you

The opportunity to ensure data integrity for a global organization. Working with the Install Base team can provide the skills needed to thrive in a business analysis or other data-oriented role.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within commuting distance to Nashville, TN.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance

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