Responsibilities:

• To liaise and communicate with business partners such as insurance companies on direct billing operation protocol.
• To oversee daily direct billing operation in order to maintain high direct billing service level.
• To provide recommendation on new agreement and agreement renewal with potential / existing business partners.
• To provide staff training on direct billing and insurance knowledge.
• To participate in various projects on the development, maintenance and enhancement of operations systems.
• To assist in departmental planning and analysis.

 Requirements:

• University graduate or above.
• 3 years of health care or medical insurance experience, preferably in provider relations nature
• Good organization skills in maintaining and managing internal direct billing protocol.
• With experience in service industry and customer service
• Demonstrate good communication, customer service, interpersonal and problem solving skills.
• Attention to details and excellent follow through on work tasks.
• Ability to handle multitude of tasks at one time.
• Demonstrate initiative and willingness to accept responsibilities.
• Proficiency in both spoken and written English and Chinese, including Mandarin.
• Proficiency in MS Office Application such as Word, Excel, PowerPoint etc.