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INTERNATIONAL DIVISION CUSTOMER SERVICE MANAGER

ROYAL CANIN

Location : Aimargues (30 minutes from Montpellier)

Contract : permanent contract

As export customer service manager you manage a team of client managers (8 persons), processing orders  from the product catalog to the invoicing, from 7 sourcing plants to 80 countries, and promotional tools coordinators (2 persons) in charge of inbound for these items.

You manage some strategic customers, reinforcing your functional expertise.

You drive team engagement and customer service excellence

What would be your key responsibilities?

• Team leader driving engagement and inclusion and diversity mindset
• Functional expert managing some strategic customers accounts
• Ensure product& promotional tools physical vailability in 80 countries from 7 plant sourcing, and develop mutisourcing
• Drives customer service excellence and process efficiency

What are we looking for?

• 2 Year degree or more in International Trade and/or Supply Chain Management 
• Significant experience in a customer service team in an international company
• 1 Navision operational knowledge 
• > 5 years Supply Chain experience or equivalent experience from a major interface with Supply & Exporting parties 
• > 5 years in managing a team of operational roles
• Experience in lean management with performance tracking is highly recommended
• Fluent in French and English, another language is a + (Spanish, Russian)
• Ability to flex style in a multicultural environment

What can you expect from Mars and Royal Canin in particular?

• At Mars, we believe in a relationship of mutual trust, dignity and respect between our company and Associates that is more meaningful than the standard employer/employee relationship. 
• As Associates, we can expect to be respected, supported and valued as individuals, to be treated fairly and equitably.
• An environment where you are empowered to be proactive and to take initiatives to make a difference.
• At Royal Canin, you will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!  
• Since 2015, no waste to landfill is made by the 16 Royal Canin factories in the world
• All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate

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