Eaton's Electrical Sector, Critical Power & Digital Infrastructure (CPDI) division is currently seeking an International Order Manager to join our team. This position is based in Raleigh, NC. Position Overview: The International Order Manager provides internal and external sales support. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Provides general order management to include; order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders. Collaborates with sales, Eaton affiliates, Eaton business partners, purchasing, credit, and logistics departments in an effort to drive order issue resolution and customer satisfaction. Provides solutions and alternatives to customers in order to meet needs. Proactively communicates in a timely manner with customers about order verification, order status, pricing and shipment status. Coordinates in a timely manner with supply chain and logistics to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. Prepares quotations for Eaton affiliates and business partners. Maintain and update International Field Activity Report (IFAR) claims and ensure IFAR processing meets/exceeds customer service levels and expectations. Challenges cross functional processes for continued business improvement. Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand. Manages order backlog to ensure forecast accuracy for the business unit. Assists with the facilitation of the Return Material Authorization, credit, and re-bill processes Qualifications Required (Basic) Qualifications: Bachelor's Degree from an accredited institution. Minimum of two (2) years of experience in customer support, supply chain, or business experience. Must be legally authorized to work in the United States without company sponsorship. Relocation is not offered for this position. Only candidates within a 50 mile radius of Raleigh, NC will be considered. Preferred qualifications: Proficient with computer and software tools – including advanced Excel capabilities, advanced database knowledge (SAP, Oracle Service, OBIEE) and other PQD related software programs. Previous experience in call center, and/or customer interfacing order management work environment. Position Criteria: Demonstrate proficiency with Microsoft applications (PowerPoint, Outlook, Word, Access, and Excel). Effectively communicate to external business partners and customers. Manage multiple projects, jobs, and processes simultaneously. Capacity to act as an agent of change, driving, and enabling process changes to continuously raise performance standards and drive improvement. Collaborate and work cross-functionally to maximize business results and positive customer experiences. Handle change in a fast-paced environment. Demonstrate analytical thinking skills; problem-solving capability. Regulate work commitments and time within the workplace, effectively managing multiple priorities ensuring quality and efficiency. Demonstrate attention to detail. Work independently and in a team environment Communicate professionally across many organizational levels and functions and effectively build rapport with stakeholders. We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) #LI-JM3 Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: North America – US/Puerto Rico Organization: CPDI CPS Critical Power Solutions Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 10 % of the Time