Internship - Food & Beverage

As a Food & Beverage Intern with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued. 

What is in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family

• Exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards.

• Experience all food and beverage outlets.

• Christmas at the princess event for all colleagues

• Learning programs through our Academies designed to sharpen your skills

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

• Career development opportunities with national and international promotion opportunities.

Greeter Principal Duties

• Answers phones, keeps accurate count of reservations, and manages reservation book.

• Collects and stores menus. Ensures that all menus are clean and presentable, that they have proper inserts and are current according to the most recent changes. Replaces all menus in poor condition after confirming that replacements are available

• Has complete knowledge of the floor plan, table numbers and stations. Seats the restaurant in a fair manner, rotating server stations while at the same time giving the guest the best available table and accommodating their requests.

• Completes room checks. Monitors which tables are in use, available, and about to turnover.  Is immediately aware when tables are reset and ready for guests. Checks for completeness of table settings.

• Frequently checks back with guests who are waiting in the bar area to be seated. Assures guests that they have not been forgotten and that tables are being prepared for them.

• Follows the rules for waited parties. Properly communicates this information to servers and managers and makes specific note of it in OpenTable.

• Maintains a neat and orderly host area. Constantly ensures that the entrance to the restaurant is clean.  Keeps floor in foyer as well as in front of entryway clean and free of debris.

• Maintains appropriate pars of matches, toothpicks, business cards, etc. Changes menu in menu vitrine when there are menu changes.

• Creative and passionate about food and customer service

• Able to work in a high-pressure environment

• Excellent interpersonal and communication skills; a team player

• Add diplomas/certifications required if needed
   

Your team and working environment

If we had to sum up our style of service in one word it would be dynamic. Our style of service needs to be fluid, adaptable, and in a state of constant evolution. Our goal should be to have an “anticipatory vision”. To anticipate guests’ needs with an attention to detail, and to create a special atmosphere. The service points listed in this section are the standards by which all members of our team will operate.

 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What is in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• On-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is your limit!

  
What you will be doing:

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Prepare and service all food items for a la carte and or buffet menus according to hotel recipes and standards
• Actively share ideas, opinions and suggestions in daily shift briefings
• Maintain proper rotation of product in all chillers to minimize wastage/spoilage
• Have full knowledge of all menu items, daily features and promotions
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Your experience and skills include:

• Creative and passionate about food and customer service
• Previous experience in a high volume restaurant required
• Diploma / Certification in a Culinary discipline an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

A team of Heartists dedicated to the highest level of creativity and customer service. Culinary experts that are committed to working together, supporting each other, and providing the best guest experience Feel Valued, Feel Sparked, We Are One.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS