The company:

Become part of the most exciting brand seamlessly merging mobility, technology, and lifestyle to create customer experiences that offer ease and delight in all areas of life.

We, the Mercedes-Benz Customer Solutions GmbH, a subsidiary of Daimler AG, are part of one of the most inspiring and successful brands. As an Up and Rising medium-sized company, we successfully develop and sell original accessories and collectors' items for Mercedes-Benz, smart, Mercedes-AMG and Mercedes-Maybach. We are proud of our design and our pioneering technologies. Today the Mercedes star is no longer a sign for only superior technology, but also for a philosophy, that emphasizes aesthetics, comfort and customer orientation.

The more or less 300 employees that work with us make our success possible. Join us now and become part of the team!

Not only do we offer a challenging working environment with diverse, future-orientated topics, but also attractive additional services from health and sports offers to variable working time models for an individual work-life balance.
So let us break new ground! Together and with ambition.


The role:

As intern within our IT department you are supporting us with for monitoring and maintaining computer systems and networks in a fast-paced environment encompassing Microsoft and Apple end-point technologies.

Further you have the chance of working as part of an Agile scrum team containing both onshore and offshore resources responsible for both front and back end developments on Microsoft and SAP based backend applications as well as AWS and Azure cloud solutions.


Your responsibilities:

Independently resolving support requests and service tickets and continuously monitor systems, hardware and software.

Support the team to identify, diagnose and rectify any issues in computer hardware, software, services, applications, servers, storage, and networking technology.

Collaboratively investigate problems and offer reactive and proactive support to business units taking into consideration the criticality of the issues.

Actively support in overall project management, time estimation, resource scheduling, requirements analysis and the creation of design specifications, deployment guides, test plans, or project work plans.

Learn about engineering principles to create software and participate in the software development life cycle through connecting the business needs with applicable technology solutions.

Participate in the creation and development of support documentation, training manuals and knowledge base articles.