Location: Prague, Czech Republic
Start date: January 2020
Duration: 6 Months
Please apply with English Resume to be considered
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.
Internship Opportunities in Customer Facing Technology
Our technology helps to empower customers through you. These positions give you the opportunity to have an impact on both internal and external customers. You are the kind of person who can’t help but inspire people with the power and potential of technology. You’re hardwired to share with them how a program or new piece of hardware can improve their lives or businesses. Here, you can use your gift to become a trusted client advisor, supporting our customers and keeping our company growing in more than 100 countries around the world.
- We are looking for candidates that have the following qualities:
Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers' satisfaction while operating in a highly-collaborative, matrixed global organization. - Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity. Ultimately, you're open to the ideas of others, where the success of others does not diminish your own.
- Resourceful: you have the drive to overcome any obstacle in your work.
- Customer Focused: you learn about your customers and their businesses with a beginner's mind and then bring solutions that meet their needs.
- Pure Challenge: demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.
- Passion for Technology: you're deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.
Applications to these opportunities are considered for all available Services intern roles, which may include the ones described below, depending on education level and/or location. To be considered for an internship, you need to be enrolled full-time as a student majoring in an applicable field.
Responsibilities
Overview
Our IT Services professionals are the essential link between the potential of what's possible and build trusted advisor relationships with technology vendors. Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers. We have some of the world’s biggest companies as clients. If you like the idea of developing technical solutions to help them overcome their business problems, this is the role for you.
Based on the size and scale of our services business, we have disciplines available as:
Technical Account Manager
Overview
A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.
Responsibilities
You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management. If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft.
Qualifications
Role-specific qualifications
- Confidence to manage executive relationships, both internally and with customers, to create business transformation.
- Combining business acumen with technological experience.
- Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.
Qualifications & Requirements:
- Pursuing a full time Bachelor’s or Master´s degree in Engineering, Computer Science, Information Technology, Software Development, IT Security, STEM related technical discipline (ie math, physics) is a big advantage.
- On track to graduate in 2020 from full-time Bachelor or Master program
- Working experience in technical consulting, IT security, IT solutions deployment, IT support is a huge benefit.
- Technical background, e.g. with software coding experience in both class work and external projects, Excel.
- Strong interpersonal communication and public speaking skills
- Excellent communication skills and superior customer-service oriented skills desired.
- Excellent verbal and written communication, analytical and presentation skills.
- Passion for technology and working with customers.
- Desire to build a long-term career at Microsoft in a similar function, particularly as part of our Microsoft Graduate program.
- Fluency in both English and local language.
- Full unrestricted work authorization.
- Desire to build a long-term career at Microsoft in a similar function, particularly as part of our Microsoft Graduate program.
- Available to start on January 2020 (able to work full-time or part-time from January 2020)
- Able to work full-time from September 2020 if required.
- Applications in English with CV in English required
We offer:
- Paid internship with real responsibilities and impact from day one;
- Personal and career development support, opportunity to learn Microsoft products and to become an expert;
- Dynamic and prestigious work environment;
- The best tools and technologies at your fingertips;
- Opportunity to become full-time employee and Microsoft Graduate program participant.
Find out more:
Microsoft Careers http://www.microsoft.com/university
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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