Interpreting Manager              

Remote option 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

RWS Division:

RWS Language Services and Technology

 

About The Role:

RWS provides interpreters and associated services across the globe to enable the clear communication and smooth running of meetings and events where participants communicate in a variety of languages.

We are looking for an Interpreting Manager to join our team to co-ordinate and manage interpreting projects, build strong customer relationships and help to grow the business.

Responsibilities:

• Liaising with new and existing customers on a day-to-day basis and responding to enquiries in a timely and efficient manner
• Building customer relationships and monitoring account activity for growth potential and any changes in sales patterns
• Co-ordinating and overseeing all stages of a project from initial receipt of request through to delivery of the project to the customer. This includes scoping, planning and managing the progress of projects, selecting resources, liaising with all parties, quoting in line with target project margins, maintaining up-to-date records in our management systems and processing work in accordance with our Quality Management System
• Ensuring financials of projects are processed on a timely basis and prepared for invoicing
• Communicating and interacting with other members of the division and company & contributing to team meetings
• Supporting other team members to allow them to perform and complete their daily project tasks and make recommendations and proactively support process improvements
• Working closely with interpreters and other suppliers to ensure excellent customer service for all projects
• Any other duties as may be reasonably required from time to time for the benefit of the business as a whole.

 

Requirements:

• Experience in the localization industry
• Excellent English and French communication skills (written and verbal)
• Experience delivering interpreting projects or event management
• Ability to organise and co-ordinate travel and logistics arrangements
• Proven customer service focus
• Strong commercial skills
• Ability to prioritise and multi-task in a fast-paced, deadline driven environment
• Attention to detail and quality
• A team player and a good communicator
• Innovative mindset, always keen to implement improvements

Benefits:

• Brand new modern open concept office with breakfast and fruits available as well as great coffee.
• Located a couple of minutes from Peel metro station, very practical in winter as you don’t need to go outside.
• Possibility to do charity work for 5 days paid.
• 3 weeks’ holiday.
• Fun social committee.
• Gym membership and massage therapy discount.
• Access to a vast library of eLearning training.
• Great benefits plan (dental, medical, STD/LTD, EAP…)

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.